Privacy policy

The following text establishes the Privacy Policy of the website, as well as informing you of the way in which the personal data you provide is managed when browsing URL (hereinafter the Website). Therefore it is necessary to read the full text and accept it before continuing to browse. is a website where you can find and buy online footwear brand LUISA TOLEDO, which is managed by Zapaterías Rosma SL, whose NIF is B82535170


Identification of the person responsible for the processing of your personal data


- Responsible Identity: Zapaterías Rosma SL.

- Commercial name:

- NIF: B82535170, registered in the Mercantile Registry of Madrid folio 125, volume 14888, section 8, page m-247723 dated March 2, 2001

- Address: C / Perú, 21 Coslada 28823 (Madrid)

- Email:

- Activity: Online sale of footwear


The total transparency of all our actions is very important for us, that is why we want you to know how we manage your personal data. This privacy policy explains what personal information we collect from our users and how and for what we use them. Please read carefully the entire text before providing your personal data on the Web.

Those under the age of eighteen years may NOT register on the Web as users without the prior consent of their parents or guardians. If you are under eighteen years of age and have accessed without notifying your parents, you must not register as a user.


In this Web we respect and take care of the personal data of the users. As a user you should know that your rights are guaranteed.

We strive to create a Web as secure and reliable as possible, and we want to share our initiatives regarding your privacy:


- We never request personal data unless they are really necessary for the correct provision of the services / products that you require. our initiatives regarding your privacy.


- We never share personal information of our users with anyone, except to comply with the law or in case we have your express authorization for the performance in collaboration with the necessary companies of the services and / or products offered. In any case, the data provided to these third parties are those strictly necessary for the provision of the required service.


- We will never use any of your personal data for a purpose other than that expressed in this privacy policy.


It is necessary to warn that this Privacy Policy may suffer alterations in accordance with legislative requirements, for which users are advised to visit it regularly. It will be applicable in case the users decide to fill in any of our contact forms where personal data is obtained. has adapted this website to the requirements of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), and Royal Decree 1720/2007, of December 21, known as the Regulation of development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons (RGPD), as well as with Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce (LSSICE or LSSI).

For the purposes of the provisions of the General Data Protection Regulation cited above, the personal data that you send us through any of the forms on the Web, will receive the processing of data from "Web Users and Subscribers".

For the data processing of our users, we implement all the technical and organizational security measures established in the current legislation.


Principles that we will apply to your personal information

In the processing of personal data that you provide, we will apply the following principles that comply with the requirements of the new European data protection regulation:

- Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data, whether for one or several specific purposes, of which we will inform you in advance with absolute transparency.

- Principle of legality, loyalty and transparency: We will always require your consent for the processing of your personal data, whether for one or several specific purposes, of which we will inform you in advance with absolute transparency.

- Principle of limitation of the conservation period: the data will be kept for no longer than necessary for the purposes of the treatment, depending on the purpose, we will inform you of the corresponding conservation period, in the case of subscriptions, we will periodically review our lists and We will eliminate those inactive users for a considerable time.

- Principle of integrity and confidentiality: The personal data that you provide us will be treated in such a way that an adequate security of the personal data is guaranteed and confidentiality is guaranteed. You should know that we take all necessary precautions to prevent unauthorized access or improper use of our users' data by third parties.


How can we obtain your data?

The personal data that we treat in come from:


- Contact Form

- Subscription to Newsletter

- Blog comments

- Application form for sold out sizes

- Sales form


What are your rights when you provide us with your information?

Any user has the right to obtain confirmation from of whether we are treating personal data concerning him, or not. Interested persons have the right to:


- Request access to personal data related to the interested party

- Request rectification or deletion

- Request limitation of your treatment

- Oppose the treatment

- Request the portability of the data


Those interested may access their personal data, as well as request the rectification of inaccurate data or, where appropriate, request its deletion when, among other reasons, the data is no longer necessary for the purposes that were collected. In certain circumstances, the interested parties may request the limitation of the processing of their data, in which case they will only be kept for the exercise or defense of claims.


In certain circumstances and for reasons related to their particular situation, the interested parties may object to the processing of their data. Shoe stores Rosma SL. will stop processing the data, except for compelling legitimate reasons, or the exercise or defense of possible claims. As interested, you have the right to receive the personal data that concern you, that you have given us and in a structured format, of common use and mechanical reading, and to transmit them to another person responsible for the treatment when:


- Treatment is based on consent

- The data has been provided by the person concerned.

- The treatment is carried out by automated means.


By exercising your right to the portability of data, you will have the right to have personal data transmitted directly from responsible to responsible when technically possible.


Interested parties will also have the right to effective judicial protection and submit a claim to the supervisory authority, in this case, the Spanish Agency for Data Protection, if they consider that the processing of personal data that concerns them violates the Regulation.


For what purpose do we treat your personal data?

When a user browses through this website, and for example comments on a blog article, comments on a product, sends an email to the owner or make a purchase, is providing personal information for which is responsible. This information may include personal data such as your IP address, name, physical address, email address, telephone number, and other information. By providing this information, the user gives their consent for their information to be collected, used, managed and stored by, only as described in the Legal Notice and this Privacy Policy.

In there are several ways in which you can provide personal information to interested persons with the following purpose for each form (forms):


- Contact form: We request the following personal data: Email, to respond to the requirements of the users of For example, we can use these data to respond to your request and respond to any doubts, complaints, concerns or comments you may have regarding the information included on this website, the services and / or products displayed through the Web, the treatment of your personal data, questions referring to the legal texts included in the Web, as well as any other queries that you may have that are not subject to the contracting conditions. I inform you that the data you provide us will be located on the servers of ALABAZWEB SL and Comvive Servers S.L. (suppliers of Zapadoras Rosma SL) within the EU.


- Subscription to Newsletter: In this case, we request the following personal data: Email, to manage the list of subscriptions, send newsletters, promotions and offers, provided by the user when making the subscription. Within the Web there are several forms to make the subscription. The electronic bulletins or Newsletter are managed by Mailchimp. I inform you that the data you provide us will be located on the servers of Mailchimp (shoe supplier Rosma SL.) Outside the EU in the US. Mailchimp is covered by the EU-US Privacy Shield agreement, whose information is available here, approved by the European Committee for Data Protection.


- Blog comments: To comment on the blog posts of In this case, we request the following personal information: Name, URL. I inform you that the data you provide us will be located on the servers of ALABAZWEB SL and Comvive Servers S.L. (suppliers of Zapaterías Rosma SL) within the EU.


- Services / products sales form: We request the following personal information: Name, Surname, Email, ID, Telephone, Complete address, to make the purchase of any of the products and / or services that makes available to its users The information collected will allow managing the delivery of the corresponding product and / or service for possible offline processing. The payment data will be collected and managed by the payment gateway used by the Web. We inform you that the data you provide us will be located on the servers of ALABAZWEB SL and Comvive Servers S.L. (suppliers of Zapaterías Rosma SL) within the EU.


There are other purposes for which we treat your personal data:


- To guarantee compliance with the conditions of use and the applicable law. This may include the development of tools and algorithms that help us ensure the confidentiality of the personal data we collect.


- To support and improve the services offered at


- Other non-identifying data obtained through cookies downloaded in your computer's browser when you browse through the Web are also included in the cookie policy.


- To manage social networks. has presence in social networks. The treatment of the data that is carried out of the people who become followers in the social networks of the official pages of, will be governed by this section. As well as for those conditions of use, privacy policies and access regulations that belong to the social network that is appropriate in each case and previously accepted by the user of Zapaterías Rosma SL. It will treat your data with the purpose of correctly managing your presence in the social network, informing about activities, products or services of As for any other purpose that the regulations of social networks allow. In no case we will use the profiles of followers in social networks to send advertising individually.


In accordance with the provisions of the general regulation of European data protection (RGPD) 2016/679, Zapaterías Rosma SL ( with address in C / Peru, 21 Coslada 28823 (Madrid) will be responsible for the processing of the corresponding data to users of the Web and subscribers. does not sell, rent or lease personal data that can identify the user, nor will it in the future, to third parties without prior consent. However, in some cases collaborations can be made with other professionals, in those cases, consent will be required from users informing about the identity of the collaborator and the purpose of the collaboration. It will always be done with the strictest safety standards.



The remarketing feature allows us to reach people who have visited the Web before and associate a specific audience with a specific message. Remarketing is a method to get users who have visited our to do it again.

As a user of we inform you that we are gathering information for this remarketing function at

The information we collect through this feature is collected by Facebook and Google cookies. You can know the data that these cookies collect in the following privacy policies of each service:



If you do not want your information to be collected by these cookies, you can disable the use of Google cookies through the Google Ads Settings. You can also disable the use of cookies from a third party provider through the disabling page of the Network Advertising Initiative.

This type of services allows you to interact with social networks or other external platforms directly from the pages of this and other Web pages. The interactions and information obtained will always be subject to the user's privacy settings. In the event that a service is installed that allows interaction with social networks, it is possible that, although users do not use the service, it collects data from web traffic related to the pages in which they are installed.


Facebook ads uses Facebook ads, Facebook's advertising platform, which allows us to create campaigns and advertisements. When generating an ad, you can segment the audience by:

- Place

- Demographic data (age, sex, etc.)

- Interests (activities, hobbies, etc.)

- What they buy on the Internet and through other channels, etc.

The data obtained through Facebook ads are subject to this privacy policy from the moment the user leaves their data. In no case will the information from Facebook be used for a different purpose.


Legitimation for the treatment of your data

The legal basis for the treatment of your data is: consent.

To contact or make purchases on this website, consent is required with this privacy policy.

The commercial offers of products and services are based on the consent that is requested, without under any circumstances the withdrawal of this consent conditions the execution of the subscription contract.

Also the contracting of products and services according to the terms and conditions stated in the General Conditions.


Data category

The categories of data that are treated are identifying data.

Specially protected data categories are not treated.


How long will we keep your data?

The personal data provided will be preserved:

- While the mercantile relationship is maintained.

- Until the deletion is requested by the interested party.

- Period from the last confirmation of interest: 1 year.


To which recipients will your data be communicated?

Many tools that we use to manage your data are hired by third parties. To provide some of the services strictly necessary for the development of the activity,, shares data with the following providers under their corresponding privacy conditions:


Google Analytics: an analytical web service provided by Google, Inc., a Delaware company whose head office is at 1600 Amphitheater Parkway, Mountain View (California), CA 94043, United States ("Google"). Google Analytics uses "cookies", which are text files located on your computer, to help analyze the use made by users of this website. The information generated by the cookie about your use of (including your IP address) will be directly transmitted and archived by Google on servers in the United States.


Hosting: Comvive servidores S.L .. with address at Nicolás Copernicico 18, 41300 San José de la Rinconada, Sevilla. More information at: Comvive servidores S.L .. treats the data in order to perform their hosting services Zapaterías Rosma SL.


Advice / Management: GESTORÍA ROLDÁN, SLP., With address at Avd. Constitución, 35-37 28821 COSLADA (Madrid). More information at: GESTORÍA ROLDÁN, SLP., Treats the data in order to carry out its advisory services / gestoría at Zapaterías Rosma SL.


Web Management: ALABAZWEB, S.L. with registered office at C / Cáceres 10, 10460. Losar de la Vera (Cáceres). More information at: ALABAZWEB, S.L. treats the data in order to perform its Web platform services to Zapaterías Rosma SL


Email marketing: The Rocket Science Group LLC d / b / a, with address in the USA. More information at: (The Rocket Science Group LLC d / b / a). The Rocket Science Group LLC d / b / a treats the data in order to perform its email marketing services to Zapaterías Rosma SL.



When browsing by, non-identifiable data is collected, which may include IP addresses, geographic location (approximately), a record of how the services and sites are used, and other data that can not be used to identify the user. Among the non-identifying data are also those related to your browsing habits through third-party services. This website uses the following third-party analysis services:

- Google analytics

- Facebook inside

We use this information to analyze trends, administer the site, track the movements of the users of the site and to gather information about our user base as a whole.


Data security and secrecy is committed to the use and treatment of personal data including users, respects its confidentiality and use them in accordance with the purpose of them, as well as to comply with their obligation to save and adapt all the measures to avoid alteration, loss, treatment or unauthorized access, in accordance with the provisions of current data protection regulations.

This website includes an SSL certificate. It is a security protocol that makes your data travel in an integral and secure way, that is, the transmission of data between a server and Web user, and in feedback, is fully encrypted or encrypted, offering adequate protection in all cases. the connections. can not guarantee the absolute impregnability of the Internet network and therefore the violation of data through fraudulent access to them by third parties.


Regarding the confidentiality of the processing, Zapaterías Rosma SL. it will ensure that any person who is authorized to process customer data (including its staff, collaborators and providers), will be under an appropriate obligation of confidentiality (be it a contractual or legal duty).


When a security incident occurs, we will notify the user without undue delay and provide timely information related to the Security Incident as it is known or when the user reasonably requests it.


Accuracy of the data

As a user, you are solely responsible for the accuracy and correctness of the data you provide on the website, exempting Zapaterías Rosma SL from any responsibility in this regard.


The users guarantee and respond, in any case, of the accuracy, authenticity and validity of the data provided, and undertake to keep them duly updated. The user agrees to provide complete and correct information in the forms.


Acceptance and consent

The user declares to have been adequately informed of the conditions on protection of personal data, accepting and consenting to the treatment thereof by Zapaterías Rosma SL, ( in the manner and for the purposes indicated in this privacy policy.



The consent given, both for the treatment and for the transfer of data of the interested parties, is revocable at any time by communicating it to Zapaterías Rosma SL, ( in the terms established in this Policy for the exercise of ARCO rights. This revocation will not be retroactive in any case.


Changes in the privacy policy

Zapaterías Rosma SL, ( reserves the right to modify this policy to adapt it to new legislation or jurisprudence, as well as industry practices. In such cases, Zapaterías Rosma SL will announce on this page the changes introduced with reasonable anticipation of its implementation.


Commercial emails

According to the LSSICE, does not perform SPAM practices, so it does not send commercial e-mails that have not been previously requested or authorized by the user. In each of the forms, the user has the possibility of giving their express consent to receive the newsletter, regardless of the commercial information requested.


In accordance with the provisions of Law 34/2002 on Services of the Information Society and electronic commerce, undertakes not to send communications of a commercial nature without properly identifying them.



Document revised on 05/23/2018

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