*Free shipping in the Peninsula and the Balearic Islands from €69.00
*Free international shipping from €600.00
We ship with Correos, Fedex, GLS and DHL. During the purchase process you can select the carrier of your choice from those available at the delivery.
Before completing the purchase you will have the cost and estimated delivery time.
SHIPPING TIMES vary depending on the transport option you choose, from 24 hours if the address is within the Peninsula to 10 days for the rest of the world. Always counting working days.
Purchases made before 13:00h on weekdays are sent the same day.
*We also offer you the possibility to collect your order in our showroom.
Size change
The first size change is FREE (except outlet products). Let us know if you want to make a change and we take care of everything *Only available in Peninsula Spain.
If you want to make a second size change or a size change of a product in outlet, you must make a new order with the desired size and make the return of the other order in any of the forms provided.
*If you want the carrier to pick up the return when you receive the new order, write to hola@luisatoledo.es and we will take care of it.
*Change of size will be subject to stock availability.
Returns
We are sure that you will love your new shoes, but if not there is no problem.
You have 14 days to make any change or return of your purchase since you receive your order.
You have several ways to make the return: in our showroom, sending your product by any agency, or leaving it in our hands and we take care of ordering the product collection.
You have all the information in the footer link Returns
Summary of Personal Data Protection Policy
LuisaToledo.es is a website where you can find and buy online footwear brand LUISA TOLEDO, which is managed by Zapaterías Rosma SL, whose NIF is B82535170
Identification of the person responsible for the processing of your personal data
- Responsible Identity: Zapaterías Rosma SL. - Commercial name: LuisaToledo.com - NIF: B82535170 - Address: C / Perú, 21 Coslada 28823 (Madrid) - Email: hola@luisatoledo.es - Activity: Online sale of footwear
LuisaToledo.com has adapted this website to the requirements of Organic Law 15/1999, of December 13, Protection of Personal Data (LOPD), and Royal Decree 1720/2007, of December 21, known as the Regulation of development of the LOPD. It also complies with Regulation (EU) 2016/679 of the European Parliament and the Council of 27 April 2016 on the protection of natural persons (RGPD), as well as with Law 34/2002, of July 11, of Services of the Information Society and Electronic Commerce (LSSICE or LSSI).
For the purposes of the provisions of the General Data Protection Regulation cited above, the personal data that you send us through any of the forms on the Web, will receive the processing of data from "Web Users and Subscribers".
For the data processing of our users, we implement all the technical and organizational security measures established in the current legislation.
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